You’re in the right place if you’re interested in helping me help others

Salary: £24,412 per annum

Working hours: 35 hours per week

Location: Based predominantly within one hospital site in Manchester. Please state your preferred hospital on the application form if you do have a preference

Contract: Fixed Term until c. January 2026

Closing date: Thursday 16th January 2025 at 12 noon

Interview date: Interviews will be conducted on a rolling basis as suitable applications are received

About the Accelerating Reform Fund

The Accelerating Reform Fund is a new initiative which aims to transform social care services, making them more responsive to the needs of the community. It is a national programme, with 42 regions allocated to have their own projects. Greater Manchester is one of the ARF regions. The ARF has a particular focus on unpaid carers and aims to boost short-term breaks for carers and improve hospital discharge processes. This work is made possible by Department for Health and Social Care grants. As an organisation, Gaddum has supported and collaborated with unpaid carers for many years, so we’re excited to bring our experience to the table. This role will be based in the Manchester team working to improve hospital discharge processes for carers and will be based in one of the three hospital sites in Manchester (North Manchester General, Manchester Royal Infirmary, Wythenshawe Hospital).

Job Summary

To develop and ensure safe discharge planning and information for unpaid carers. To embed procedures to raise awareness of the needs of carers in a secondary care setting, working in partnership with the discharge and enablement teams. To empower carers to be involved in the discharge process.

Job Purpose

The purpose of this role is to support the early identification and referral of carers, ensuring they receive timely and appropriate support to meet their needs. The role focuses on enabling faster, safer, and smoother hospital discharges by addressing carer-related issues and providing clear referral pathways for hospital staff, acting as a critical link between secondary care and community services. By fostering collaboration with hospital staff and local services, this role contributes to the prevention of carer breakdown, reducing the risk of hospital readmissions and ensuring a seamless transition from hospital to home.

Main Duties and Responsibilities

• To build relationships and encourage staff across all departments of the hospital to recognise and support carers, develop and monitor their discharge process to ensure carers and patients are involved in every stage of discharge and care planning.
• To work collaboratively with staff to ensure that there is a consistent approach to identifying carers and enabling carers to access information, assessment and service provision at an appropriate level.
• To work with a caseload of carers supporting them through the discharge process.
• To complete Carer’s Assessments with carers where appropriate.
• To ensure carers’ feedback on service gaps is passed onto relevant management staff.
• To contribute to the collation of information needed to assist the development of appropriate services and information for carers and patients through discharge.
• To carry out carer registrations and refer to all relevant support services both at Manchester Carers and in the community.
• To raise awareness of carers’ needs among hospital staff via information and training sessions.
• To train and advise carers how to be involved with the discharge process.
• To work collaboratively as a member of the Manchester Carers support team exchanging professional knowledge, experience, mutual support and service development.
• To support the production of monitoring reports and provide other centre information requirements.
Other Duties and Responsibilities
• To attend meetings, conferences and training relevant to the role as required and appropriate.
• To have a commitment to personal development and a willingness to undertake relevant training opportunities.
• To keep abreast of new developments in legislation affecting Carers and NHS processes.

• The post holder will be required to undertake other tasks as reasonably directed by the Carers Service Manager and Senior Management Team, which will usually be commensurate with the skills and experience of the post-holder.

The details contained in this job description, particularly the principal accountabilities,
reflect the content of the job on the date the job description was prepared. It should be remembered, however, that it is inevitable that over time the nature of individual jobs will change; existing duties may be lost, and other duties may be gained without changing the general character of the duties or the level of responsibility entailed. Consequently, this job description may be revised from time to time.

All staff are expected to work within all Gaddum policies and procedures. This role is subject to Basic DBS Check.

Full Job Description / Person Specification: Carers Hospital Discharge Worker

PLEASE NOTE that interviews for these posts will be conducted on a rolling basis as suitable applications are received. As such we would encourage you to submit your application at your earliest opportunity.

Salary: £31,597 per annum

Working hours: 35 hours per week

Location: Based predominantly within one hospital site in Manchester. Please state your preferred hospital on the application form if you do have a preference

Contract: Fixed Term until c. January 2026

Closing date: Thursday 16th January 2025 at 12 noon

Interview date: Interviews will be conducted on a rolling basis as suitable applications are received

About the Accelerating Reform Fund

The Accelerating Reform Fund is a new initiative which aims to transform social care services, making them more responsive to the needs of the community. It is a national programme, with 42 regions allocated to have their own projects. Greater Manchester is one of the ARF regions. The ARF has a particular focus on unpaid carers and aims to boost short-term breaks for carers and improve hospital discharge processes. This work is made possible by Department for Health and Social Care grants. As an organisation, Gaddum has supported and collaborated with unpaid carers for many years, so we’re excited to bring our experience to the table. This role will be based in the Manchester team working to improve hospital discharge processes.

Job Summary

To develop and ensure safe discharge planning and information for patients and unpaid carers. To embed procedures to raise awareness of the needs of carers in a secondary care setting, working in partnership with the discharge, virtual and enablement teams. To empower carers to be involved in the discharge process.

Job Purpose

The purpose of this role is to provide operational leadership and oversight of the Carers Hospital Discharge Pilot in Manchester. The role involves line-managing a team of three Hospital Discharge Workers across multiple hospital sites, ensuring effective collaboration with hospital staff and community services to support carers. The aim is to enhance the identification and referral of carers, ensuring timely and appropriate support to prevent carer breakdown and facilitate smoother, safer, and more efficient hospital discharges. By fostering strong relationships with health teams, discharge teams, and local services, this role bridges the gap between secondary care and community resources, contributing to improved outcomes for carers and patients alike.

Main Responsibilities
• To provide day to day operational management of the Carers Hospital Discharge Pilot in Manchester.
• To provide line management to three Hospital Discharge Workers working across three hospital sites in Manchester.
• To build relationships with staff at all levels to support the early identification of carers and improve discharge processes.
• To encourage staff across all departments of the hospital to recognise and support carers, and to develop and monitor their discharge process to ensure carers and patients are involved in every stage of discharge and care planning.
• To chair regular team meetings for the service and support a quarterly Manchester Carers full team meeting.
• To regularly audit the data collected on Gaddum’s CRM system, ensuring that it is being used correctly to produce performance and impact data, and ensuring that monitoring and reporting meets contractual targets and outcomes
• To produce written and verbal reports as required regarding work activities to inform planning, development and management processes.
• To maintain a general understanding of the work of the whole organisation and attend staff meetings / events.
• Work with Gaddum’s PR & Communications Lead to ensure marketing of the Carers Hospital Discharge Pilot is comprehensive and constantly reviewed to ensure the effective promotion of the service.

Finance & HR
• Ensure that services are operating and adhering to Gaddum Policies & Procedures and best practice operating guidelines (SOPs).
• To support induction for new staff, students, or volunteers and provide regular supervision and annual appraisal.

Other duties and responsibilities
• To attend meetings, conferences and training relevant to the role as required and appropriate.
• To have a commitment to personal development and a willingness to undertake relevant training opportunities.
• To keep abreast of new developments in legislation affecting Carers and NHS processes.
• The post holder will be required to undertake other tasks as reasonably directed by the Senior Carers Service Manager and Senior Management Team, which will usually be commensurate with the skills and experience of the post-holder.
• To have a flexible approach to working patterns to suit the needs of the role and responsibilities as required.

Full Job Description / Person Specification:

Carers Hospital Discharge Coordinator

PLEASE NOTE that interviews for this post will be conducted on a rolling basis as suitable applications are received. As such we would encourage you to submit your application at your earliest opportunity.